Hvorfor handle hos oss? Hvordan kan jeg bestille en vare? Hva slags betaling aksepterer dere? Er det trygt å bestille og betale online i denne butikken? Hvorfor ble kontokortsbetalingen avslått? Hva er fraktkostnaden? Tilbyr dere gratis frakt? Hvordan kan jeg spore min ordre forsendelse? Hva er reglene for retur av varer? Tilbyr dere kunde rabatt? Tilbyr dere engros rabatt? Tilbyr dere skreddersydde mindre eller større størrelser? Hvordan bruke et gavekort eller en rabatt koden? Hvordan bruke ønskelisten? Hvordan kan jeg få et nytt passord? Hvordan kan jeg endre kontoinformasjonen min? Hvorfor har jeg ikke mottatt velkommen og / eller bestill oppdat Hvordan returnerer jeg en vare?If you are not completely satisfied with your purchase, simply return the item or items along with your return trakking number (RMA) to us in their original condition*within 14 days of receipt.
We will issue a refund or exchange the item for a different size / colour if preferred. Lingerie and Swim Wear are non-returnable for hygiene reasons.
Return or exchange an item procedure:
1. Click on the my account link at the top of the page and log into your account using your user name and password.
2. Go to your order history and view details of the order which includes the item(s) you wish to return.
3. In the order details page next to the product(s) you wish to return click on the link "need to return this product?".
4. Complete the online returns form. You will then receive further information, return address for the product(s) and your return tracking number (RMA).
5. Return the item(s) to the provided return address quoting your RMA number.
The product(s) is your responsibility until it reaches us.
For your own protection, we recommend that you mark the parcel as a gift and that you use a delivery service that insures you for the value of the goods.
NOTE: We do not accept returns without a RMA number or returns sent with any costs attached upon delivery, they will automatically be returned back to the sender.
