FAQ - Frequently asked Questions and Answers
Why shop with us? How can i order an item? What kind of payments do you accept? Is it safe to order and pay online in your shop? Why was my credit card transaction denied? What is the shipping cost? Do you offer free shipping? How can i track my orders shipment? What is your return policy? Do you offer customer discounts? Do you offer wholesale discounts? Do you offer custom smaller or larger sizes? How to use a gift certificate or a discount code? How to use the wishlist? How can i get a new password? How can i change my account information? Why have i not received the welcome and/or order update e-mails? How do i return an item?Click on my account at the top of the page, next choose and click on "Password forgotten? Click here."
You will then be taken to the Retrieve Lost Password Page, where you can retrieve your password by inputting the email address you used for creating your account and then clicking on the continue button.
Your new password will be emailed to your registered email address.
